BlackBerry® Storm™

[PC-ASSIST]

I am averaging with the bluetooth issue, about 5-6 daily.

Without Bluetooth, about 2-3.

Please give us an idea of how namy are having to reboot the phones...I would like to compile some statistics and data.

Thanks!

[tanzim]

Per day!!?? May be once in a week/15 days!

Its suggested that you have a battery pull only when something unsual is happening with your device.

[PC-ASSIST]

I know that.

I was trying to determine if this is a defective Storm and that is the major reason or if everyone else is pulling batteries.

For you 1/15.

Thanks!

[tanzim]

As mentioned in other post you better change your device to a new one. Storm is newly released and you can claim warrenty.

[gizzy]

zero, I have not touched the battery since I installed it

[ricshome]

I pulled it once since I got it 7 days ago and that was on the first day when the camera came on and I couldn't get it to go off. After the update that never happened again. Other then a couple glitches which I haven't had since, I have had no problems in the last 4 days and use it often, knock on wood.

[1stBBstorm]

i've pulled mine about 2/day on average since last friday. mostly b/c that's what the vzw reps tell you to for every problem.

[woodb99]

I just posted how my Storm took very long to boot after a battery pull and now is completely dead.

[mellison]

Some of us don't need a battery pull.  The phone resets/reboots every time the screen turns off to save battery power.  4 minutes later, its working again until the screen turns off again.  Softwear or hardware issue.  Can a RIM tech comment on this?  No apps are running when this happens.  I hate waiting until December 15 for my next "try".  If its a software issue, I hope the download comes soon.  Verizon tech support is not equipped to deal with this and can't even order replacements.  You have to go to a store to order a replacement.

[PC-ASSIST]

"The phone resets/reboots every time the screen turns off to save battery power.  4 minutes later, its working again until the screen turns off again. "

Verify that the battery is charging up fully.

º Go to Options

º Go to status and check the battery level when plugged in.

º Exit using the BB menu key.

º Unplug and see if after THREE minutes what the battery level is. It may be discharging rapidly.

If the battery is fine, then I would try the next suggestion....

I would try a factory reset and wipe it to the base system and then see if this is still occuring.

Options menu 

Security Options

General Settings

Menu

Wipe handheld

Enter password ("Blackberry" or your business-assigned security password)

If after this, it is still doing the same reboot when "sleeping", it would definitely be a hardware issue within the Storm.