07-11-2009 04:00 AM
My software for BB storm is courrputed/something is wrong every vendor tell its a different problem but i know its software issue as when i type in text the screen scrambles and get stuck. now i lost my display too all i can do is dial via voice dialing. can anyone tell me is there anyway to hard reset the BB device physically any pin sort of thing to be inserted somewhere. i really need some help
07-11-2009 04:49 AM
Hi and welcome to the forums!
A "hard reset" is pulling the battery. Inserting a pin is long gone, there is no option on newer phones.
If you believe it is a software issue and you have already pulled the battery, time to wipe the device.
Get a complete backup of the device first.
Click here : Wipe Handheld
Click here: Clean reload of the Device OS
You do have the desktop manager software installed and working, yes?
07-11-2009 04:54 AM
07-11-2009 04:56 AM
Have you tried removing the battery?
I'm just checking.
07-11-2009 05:57 AM
Here is your best bet, JL_CMDR by D_Fisher.
You will have to join the other forum to get the program. I use it and a lot of others do as well for situation like yours.
Look it over and let us know if you need any help.
07-28-2009 10:13 PM
05-08-2011 05:34 PM
I just started having this problem. Phone is still working but the screen was glitchy for a few days and now it has turned black except for sometimes on reboot when I just get the static looking screen. Out of town currently and waiting for monday to hopefully hear back from tech support. Hoping to fix this on my own ASAP. I need my phone back with me on Monday
05-08-2011 05:40 PM
05-10-2011 11:51 AM - edited 05-10-2011 11:52 AM
If JL_Cmdr doesn't suit your needs try using BBSAK
This utility has a great graphical interface and offers more options when wiping and resetting your device.