Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Storm™

Reply
New Contributor
hooverboy
Posts: 5
Registered: ‎07-13-2009
My Device: Not Specified

I still cant find lost apps!

I've been having issues with backing up my storm to desktop manager so I called my service provider for help. Durring backup, it would stop and display error message at "random pool" then "browser cache". Help line said to do an advanced backup and leave out those 2 items then wipe phone and restore. After all that, all my $ apps were gone and some free apps. So I logged in to "my world" to try to re-install them, it says there are no pending apps to download. I decided to just bite the bullet and buy them again and it says they are already purchased. I would call RIM for help but I tried that once and I needed my account # just to start and gave up because of total frustration! Please can someone help me? This is my first experience with a smart phone / blackberry and I dont want to give up, but........
Hall of Famer II
sdgardne
Posts: 48,763
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: I still cant find lost apps!

Hi there!

To re-install your apps, please follow this section of the AppWorld user guide:

http://na.blackberry.com/eng/deliverables/7268/Re-install_an_item_on_a_different_device_643962_11.js...

For more registration key information, see this KB:

http://www.blackberry.com/btsc/KB18646


If that does not work, then go to this URL:

https://www.blackberry.com/CSOHelp/index.do?ft=generic


and fill out the form. Use, in the "Please select a component:" field, the AppWorld Billing/Payment selection.

 

Hope that helps!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code