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rsxtcy4me
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rsxtcy4me
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IT Policy on a BIS?

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08-14-2009 07:02 PM

What's up I'm new to this forum. Here's my issue .I am currently on my second phone because of this issue. What is happening is that when ever I try to get on my visual voice mail or verizon tones I get a message like this, " The application vvmail_9530 has attempted to open a connection to a location inside the firewall and outside the firewall which is not allowed by your IT policy." I have already returned a phone thanks to this issue. I don't want to return yet another one because of the same thing. I have tried everything I could find on the internet as well as what verizon tried with me over the phone. The wierd thing is that the last phone this issue happened imidiately, with this one it took a week, so I believe there has to be fix out there for this issue. So hopefully the gods here a crackberry have a better solution for this issue. And once again I am on a BIS
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drizzt09
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Re: IT Policy on a BIS?

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08-14-2009 07:23 PM

options- security options- general, scroll to the bottom... do you see an it policy name?
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rsxtcy4me
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Re: IT Policy on a BIS?

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08-14-2009 07:26 PM

I don't see anything of the kind.
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sdgardne
Posts: 26,756
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Re: IT Policy on a BIS?

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08-14-2009 07:56 PM

You mean you don't see anything when you do Options > Security Options > General Settings? Or you don't have those selections available? You should have some selections on that screen, and at the bottom might be two sections...one for IT Policy Name and another for Services. Is IT Policy Name there, and if so, what is the policy name?

 

If there is an IT Policy, then it's restricting you...but there is a fix...here...100% data destructive, so do a full backup first...

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
Believe it or not, Like's do matter! So, if anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
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rsxtcy4me
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Re: IT Policy on a BIS?

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08-14-2009 08:03 PM

I don't see an IT policy there at all.

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Guru III
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Re: IT Policy on a BIS?

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08-14-2009 08:06 PM

OK...just to be triple sure, the first thing on that screen is "Content Compression", right? Sorry...the message you are receiving really means that there is an IT Policy on your BB...and it should display on this screen...

Occam's Razor nearly always applies when troubleshooting technology issues!
Believe it or not, Like's do matter! So, if anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
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drizzt09
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Re: IT Policy on a BIS?

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08-14-2009 08:07 PM

options- security options- application permissions

find the programs int eh list you are having trouble with and change all 3 options to ALLOW

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rsxtcy4me
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Re: IT Policy on a BIS?

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08-14-2009 08:09 PM

And the sucky thing is that I spent about 2 hours on the phone with tech support talking to verizon. And the only thing they could do is put a ticket in with engineering and that could take anywhere from 3-4 days.  Such a pain in the butt.
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rsxtcy4me
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Re: IT Policy on a BIS?

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08-14-2009 08:11 PM

I get what you are saying as well, but there really is nothing on this screen at all naming any sort of IT policy. And I don't get how a policy would have created itself. The latest phone worked for a week. And then all of a sudden I got this message again.
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rsxtcy4me
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Re: IT Policy on a BIS?

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08-14-2009 08:15 PM

And the first thing on the screen was content compression, but once again no mention of any policy. At the bottom it says, : services  ***no services***"

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