BlackBerry® Storm™

[DunDiva]

Please HELP!


My phone is charging perfect. The problem i have is that I can not turn on my Blackberry Storm phone. On the screen sometimes only the red lights show and other time for the longest the hour glass or the a lil box will show up on the screen. It wont allow me to see anything on the screen.

Please advise me what to do or buy.

Thanking you in advance

[JSanders Resident Expert]

Do a simple reboot on the BlackBerry in this manner:

With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.

[DunDiva]

Thanks for the reply

I did that numerous of time, but my problem is when i put back in the battery it take a LONG TIME for the hour glass stays on the phone and NOTHING else comes up on the screen.

[JSanders Resident Expert]

AH... ok, you didn't mention that earlier... thought you were just "turning it on", power on.

If your BlackBerry stays powered off with a black screen, follow the instructions below. The only indication of life might be the blinking red LED light in the top corner. Nothing seems to wake it up and Desktop Manager doesn't recognize any device is connected.

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.

[DunDiva]

Thanks again ...

I really LOVE my blackberry phone and became so attach to it.. i really hopes this work. So what your saying is i have to use the usb cord hook it up to the computer then go to this link you send me. ??????????


But i hope you understand my complaint .. Just incase you do not in more detail this is what am saying about my phone...

1. When i TRY and turn on my cell phone sometimes ONLY the red light shows on the top right coner and nothing comes up on the screeen at ALL.

2. Sometimes when i plug it in to charge the phone and turn it on only SOME HOUR GLASS SHOW UP on the cell phone then it would be like that for HOURS... NOTHING else would come up on the screen.

3. So I took out the battary put it back in and then same thing happen again 1 -2 ..

Please advise me

[JSanders Resident Expert]

---

DunDiva wrote:

I really LOVE my blackberry phone and became so attach to it.. i really hopes this work. So what your saying is i have to use the usb cord hook it up to the computer then go to this link you send me. ??????????

---

Yes, I understand, and that is correct, ... connect via the USB to the PC.

Is this the first time you have ever done this?

• What model Storm do you have?
• What is your Operating System loaded to your device? Look at Options > About, third line down beginning with a "v.5.0.x.xxx", What is yours?

I have a feeling you have VERY low memory on the Storm and that is causing the lag and clock spinning.

[DunDiva]

AGAIN Thank you so MUCH...

This will be my first time am doing this downloading business.
 I do not no my operating system number but i will get that for you.. .I did not bring my phone but i will do this and i will post you and let you no how am getting...

Thank you so much for you reply


Yes I have a Blakberry storm 9530

[JSanders Resident Expert]

5.0.0.419 is the lastest OS release for the 9530 model.

https://www.blackberry.com/Downloads/entry.do?code=6C3CF77D52820CD0FE646D38BC2145CA

[DunDiva]

Hi Again I got the phone to turn on with out my chip in the phone follow the steps but as soon as i put back in my chip for the phone the same problem came up on the red light showing on the top right. This is the only step now i can not do

Step 2. where i have to go to start then run and copy the link into that box.. Nothing else came up for run only a box that told to click ok because its not working to go to the next step.

Right now i have my chip in the phone and starting the process all over again to see if the phone will come on.. I already took out the battery and starting over again.. PLEASE HELP HELP....