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Contributor
Posts: 10
Registered: ‎10-05-2009
My Device: Storm - Vodafone Network

Loss of sound alerts when installing Themes

[ Edited ]

Hi

Over the last few months i installed a few themes i download and my favourite is the hybrid theme...nice and simple and very clean..im not keen on the official BB one really....

 

All was fine and then one day my txts/email alert sounds stopped working....my BB msngr works fine as does my ring tone..

 

i have uninstalled, reset to default sounds and themes etc, checked all was working and then reinstalled....i install via the browser and via the desktop manager...

 

Last week i was sent a new sim as the other was very old...backed up the phone, installed new sim..all sounds working! Hey!, reloaded backup with contacts and app etc and now no sounds  :smileysad:

 

current OS, current Desktop software, Vodafone UK

 

any ideas anybody...?

Andy

The summer's here and the time is right....I'm goin racing in the street...Bruce Springsteen
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JSanders
Posts: 84,019
Likes: 22,849
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Loss of sound alerts when installing Themes

So when you load the new theme and use it, all your sounds stop working, is that the bottom line?




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Contributor
Posts: 10
Registered: ‎10-05-2009
My Device: Storm - Vodafone Network

Re: Loss of sound alerts when installing Themes

partially

 

i do not have sound alerts for emails or texts

 

i do have sounds for bb msngr and ring tones

 

if i do the "try it" button on the sounds it works but not in practice

The summer's here and the time is right....I'm goin racing in the street...Bruce Springsteen
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JSanders
Posts: 84,019
Likes: 22,849
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Loss of sound alerts when installing Themes

Are you certain that you setting the Contact ringtones correctly?

 

I think you have a setting goffed up, if their working for messenger and the phone, at least there is not a hardware issue.




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Contributor
Posts: 10
Registered: ‎10-05-2009
My Device: Storm - Vodafone Network

Re: Loss of sound alerts when installing Themes

I have checked and rechecked..uninstalled the themes, used bb default...all works ok....reinstall themes and hey no sound alerts!....just annoying as they worked before...only thing i can think of is a recent os update and the themes are now not 100% compatible..?

 

cheers for trying to help though!

The summer's here and the time is right....I'm goin racing in the street...Bruce Springsteen
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JSanders
Posts: 84,019
Likes: 22,849
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Loss of sound alerts when installing Themes

That's very possible if the theme is not compatible with OS 5




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