BlackBerry® Storm™

[hweitzman]

It have started synching with google.  Calander appears ok but contacts are a disaster.  Lost all of my contacts on BB and keep losing contacts on google.

Strange thing is even though the contact lists are all empty I think the info is still buried somewhere.  When I go to the phone activity log and click on view contacts for anyone there I get the full contact info.  Where is this stuff coming from and how can I restore it to the contact lists for the phone

[JSanders Resident Expert]

Do you have good backup of the device?

[hweitzman]

Unfortuately I don't have a good BB backup.  Only hardcopy and google contacts.  I  switched off the automatic synch between BB and Google contacts .  The info has to be in the BB somewhere because when I go to  call log on the phone I can see the entire profile for anyone who has called me or I have called.  It seems like there is a hidden contact directory somewhere I just can't find it.

Thanks for your help,

[Xandrex]

in the address book are you filtering by category ?

[hweitzman]

When I go to filter from contacts I see business and personal.   Whether I check both boxes individually or separately I still don't see anything.  I just saved a new contact and can't find that either.

Thanks for your help.

[JSanders Resident Expert]

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hweitzman wrote:

When I go to filter from contacts I see business and personal.   Whether I check both boxes individually or separately I still don't see anything.  I just saved a new contact and can't find that either.

Thanks for your help.

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UNcheck ALL filters.

[hweitzman]

I did uncheck the filters and still no contacts

[JSanders Resident Expert]

Look at your Address Book > Options > Wireless synchronization, can you disable that?

[hweitzman]

I tried that too but the contacts don't appear.  Thty must be in the storm somewhere but I just can't access them.

[JSanders Resident Expert]

Options > Status > Menu > Database Sizes, look at Address Book Database, does it look like the right number of contacts in you had?