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BlackBerry® Storm™

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hannah104
Posts: 1
Registered: ‎09-13-2009
My Device: Not Specified

Menu Button Problem

 

My menu button has randomly stopped working. I've been searching the web and I can't find a sure fire cause or solution. Someone suggests using canned air beneath the button, but I'm afraid to damage the screen. Is there any way to remove the phone, menu, back, and end buttons? 

 

Thanks for any and all suggestions! 

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Hall of Famer II
sdgardne
Posts: 48,530
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Menu Button Problem

Hi and Welcome to the Forums!

Anytime random strange behaviors creep in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!

Occam's Razor nearly always applies when troubleshooting technology issues!
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