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BlackBerry® Storm™

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New Contributor
ivanich231080
Posts: 3
Registered: ‎02-21-2013
My Device: 9520 Storm2
My Carrier: MTS
Accepted Solution

Mep code 0 left

Good day!

I bought the phone in the Storm 9520 MTS. On a trip to connect to another operator. I did not know what the MEP. Now I have zero attempts to enter. How do I restore it? I can not use the phone.

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JSanders
Posts: 82,486
Likes: 22,612
Solutions: 5,824
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Mep code 0 left

You can purchase a MEP unlock code from various vendors online. Find one that is trusted, with a good reputation. I don't have one to recommend.

 

Otherwise, After the ten attempts have been used, you must get RIM to unlock the device.


There are two routes, and only two, to achieve this.

* IF your device is in warranty, contact your service provider technical support. Tell them you have this issue which needs to be escalated to RIM level customer support. I'll warn you that most carrier technical support people will first assume and think you are referring to a device security unlock, and you will need to convince them otherwise and explain clearly what you need. THEY will not be able to help you because the carriers themselves cannot unlock a device which has had the MEP code attempts depleted, and should (and you will need to ask) to have the case escalated to RIM level tech support.
* If your device is out of warranty, contact RIM direct. See the Contact Us information from the website: http://ca.blackberry.com/contact/ The options you want to select to speak to BlackBerry Customer Care are 3 (for inquiries, orders, billing, e-RMA etc) then 5 (e-RMA and Out of Warranty).




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
ivanich231080
Posts: 3
Registered: ‎02-21-2013
My Device: 9520 Storm2
My Carrier: MTS

Re: Mep code 0 left

Thank you. tell me whom I should contact? what address?

Please use plain text.
JSanders
Posts: 82,486
Likes: 22,612
Solutions: 5,824
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Mep code 0 left


ivanich231080 wrote:

Thank you. tell me whom I should contact? what address?


Clearly stated in the post above.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Visitor
deraw
Posts: 1
Registered: ‎07-22-2013
My Device: 9105
My Carrier: *

Re: Mep code 0 left

send me salution by email thanx

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JSanders
Posts: 82,486
Likes: 22,612
Solutions: 5,824
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Mep code 0 left


deraw wrote:

send me salution by email thanx


Sorry, we cannot send you a solution by email, however you CAN read the solution posted above.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.