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BlackBerry® Storm™

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New Contributor
Mystorm2gimmeheadache
Posts: 5
Registered: ‎01-18-2013
My Device: 9550
My Carrier: Verizon
Accepted Solution

My Storm2 all physical buttons are not functioning properly ???

Hi,

 

Is there any one could help me how to fix a problem I've got with my Storm 2, which all the physical buttons (Green & red phone buttons, Menu and Return buttons. Also with the On/Off button and Left & Right Convenience keys.

 

I had uninstall (downgrade) & re-install (upgrade) the OS through the Desktop Manager, but stil could not fix this problem at all.

 

Many thanks for your help.

 

Ari

Indonesia - PIN: 320D3E1E

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Guru I
John_Clark
Posts: 15,122
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1052; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: My Storm2 all physical buttons are not functioning properly ???

Is there a chance the device got wet? Problems like the one you describe are often due to moisture inside the device.
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New Contributor
Mystorm2gimmeheadache
Posts: 5
Registered: ‎01-18-2013
My Device: 9550
My Carrier: Verizon

Re: My Storm2 all physical buttons are not functioning properly ???

Thank you for the clue John. 

However, If so, then what is your further suggestion for me to fix this problem? 

 

Again, thanks for your advice...

 

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Guru I
John_Clark
Posts: 15,122
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1052; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: My Storm2 all physical buttons are not functioning properly ???

Remove the battery and place the device in a warm place for a few days, such as on top of a warm piece of stereo or electronic equipment or place the device in a bag of uncooked rice. Give it a few days to dry out and then try it again.
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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New Contributor
Mystorm2gimmeheadache
Posts: 5
Registered: ‎01-18-2013
My Device: 9550
My Carrier: Verizon

Re: My Storm2 all physical buttons are not functioning properly ???

Thanks a lot John.  I will try then

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New Contributor
Mystorm2gimmeheadache
Posts: 5
Registered: ‎01-18-2013
My Device: 9550
My Carrier: Verizon

Re: My Storm2 all physical buttons are not functioning properly ???

Unbelieveable, just after less than an hour I left my phone under the sunshine, now all the buttons back to normal John... Sorry I modify a bit your trick, in order to get a faster result...

 

So much thanks to you John...

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Guru I
John_Clark
Posts: 15,122
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1052; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: My Storm2 all physical buttons are not functioning properly ???

I would still recommend the bag of rice for a couple days. You could still run into the issues again.

Also, it really helps if you mark the actual post that contains the solution, not your own post saying the solution worked. Thanks!
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.