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BlackBerry® Storm™

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richluv2005
Posts: 5
Registered: ‎09-11-2012
My Device: Storm 9530
My Carrier: MTN
Accepted Solution

My firewall cannot be disabled

I recently upgraded my storm 9530 operating system and since then I have not being able to disable my firewall.in the view of this is blocking me from using some app like whatsapp, foursquare,viber and a lot of apps. I have tried uninstalling and installing these apps back but is still not working. When ever I try to disable the firewall the disabled button does not appear..and also when I open whatsapp it tells me java i.o error no working transports. Please I have being complaining too much help me to solve this problem..
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Elite I
Krypto
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: My firewall cannot be disabled

Is your phone a work phone? If so, your work may be blocking these functions. If it's not a work phone, you may need to reset your phone to factory settings using the method described here:

http://www.blackberry.com/btsc/KB18998

I hope that info helps!

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