Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Storm™

Reply
New Contributor
ericaleigh623
Posts: 4
Registered: ‎01-30-2011
My Device: Storm

My sms text icon has disappeared literally overnight!

My sms text icon is gone! I can no longer send or recieve texts either! Plz help!

Please use plain text.
New Member
atau2
Posts: 2
Registered: ‎01-30-2011
My Device: storm 9500

Re: My sms text icon has disappeared literally overnight!

Hi,

 

I have the same problem? by any chance did you sort it?

 

Anthony

Please use plain text.
New Contributor
ericaleigh623
Posts: 4
Registered: ‎01-30-2011
My Device: Storm

Re: My sms text icon has disappeared literally overnight!

Noo, not yet sorry.

Please use plain text.
Guru I
Xandrex
Posts: 18,403
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: My sms text icon has disappeared literally overnight!

 


ericaleigh623 wrote:

My sms text icon is gone!


 

if I were you, I would :

  • check whether the icon has not been hidden by you. To do so, in the home screen, open the menu and tick the "Show All" entry.
  • maybe you moved the icon to a folder, please check all the folders in the home screen.
  • check the messages options to verify that you have still configured your device to seperate emails & sms.

 

 


ericaleigh623 wrote:

I can no longer send or recieve texts either!


 

even without that SMS icon :

  • you can send SMS by going to the Messages application, opening the menu and choosing "Compose SMS".
  • You can also view your received SMS by going to the Messages application, opening the menu, choosing "view folder" and choose the "SMS inbox".



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Please use plain text.
New Contributor
ericaleigh623
Posts: 4
Registered: ‎01-30-2011
My Device: Storm

Re: My sms text icon has disappeared literally overnight!

Thanks but I've done all that multiple times and it still doesnt work. I woke up this morning with no icon and unable to send or recieve sms texts.

Please use plain text.
Guru I
Xandrex
Posts: 18,403
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: My sms text icon has disappeared literally overnight!

Hello,

I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.

Soft reboot :
1) Hit the three following keys at the same time :
- Alt
- Right Shift
- Delete
2) wait 2 minutes for the Blackberry to wake up.



Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.


Please tell us if it works for you.




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Please use plain text.
New Contributor
ericaleigh623
Posts: 4
Registered: ‎01-30-2011
My Device: Storm

Re: My sms text icon has disappeared literally overnight!

It says uncaught exception index 30>=30 when I turn it back on. Nothing has changed. I can send mms texts but cant receive anything.

Please use plain text.
Guru I
Xandrex
Posts: 18,403
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: My sms text icon has disappeared literally overnight!

 


ericaleigh623 wrote:

I can send mms texts but cant receive anything.


 

after sending the MMS texts+image, do you confirm that they were received by the recipient ?

if so, contact directly your carrier support team.




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Please use plain text.