BlackBerry® Storm™

[Biomed8]

I follow the instruction to factory rest in the command prompt but nothing works. I need help. Can anyone assist?

[sdgardne]

Hi and Welcome to the Community!

Here is a KB that discusses that error:

• KB03828 "No message services configured" when sending an email message from a BlackBerry smartphone

Hopefully it contains something useful!

Good luck and let us know!

[Biomed8]

Thank you for the reply.

I did review this previously and an IT guy asked me to go into the Commmand Prompts area and instruct a factory reset. This just was not possible due to errors that would come up.

I am really at a loss as to what to do now. I may just buy an iPhone = which I do not want to do.

Any other ideas?

Thanks.

[sdgardne]

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Biomed8 wrote:

I did review this previously 

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Oh...it's a pity you didn't first reveal that...I hate to waste your time with things you've already seen and tried. But my clairvoyance app has not been working well lately.

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Biomed8 wrote:

and an IT guy asked me to go into the Commmand Prompts area and instruct a factory reset. 

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So, this is a company BB? If so, then your IT guy is 100% responsible for your support. You should continue to work with him.

However...

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Biomed8 wrote:

This just was not possible due to errors that would come up.

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I find myself wondering just what those errors are that would come up. Sadly, I can't see what you see...

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Biomed8 wrote:

I am really at a loss as to what to do now.

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Until you reply with details, I too am at a loss...

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Biomed8 wrote:

I may just buy an iPhone = which I do not want to do.

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Oh brother...if I had a dime for every time that threat was made in these forums...doesn't really serve any purpose IMHO. I think you will find an equal volume of folks who have problems with iPhones. These are technology devices, designed and built by humans, running software also designed and built by humans...if you are expecting perfection, you need to not be using technology at all.

Good luck!

[Biomed8]

I dont have a bb or enterprise servrer. I used to and now it is stopping me from using my personal emails. I cant reboot my phone to factory settings.

[sdgardne]

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Biomed8 wrote:

I dont have a bb or enterprise servrer. I used to and now it is stopping me from using my personal emails. I cant reboot my phone to factory settings.

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Again, we lack details to help you. But, perhaps a little progress. Your BB was once on Enterprise, but is no longer. Which would hint that they have removed your BB from the BES server. But, as you I think have discovered, this does nothing about removing the IT Policy from the BB.

You must do that by resetting to factory...but with "I cant reboot my phone to factory settings" as your entire description, you still leave me to guess. What, exactly do you attempt? How, exactly does it respond? What, exactly are the error messages you see?

Perhaps this will help:

• KB14202 How to remove an IT policy from a BlackBerry smartphone

I suggest method 3 (for PC) or 4 (for MAC). If it does not work, please report back with exactly the steps in the KB you follow and exactly the results from each step. Please be clear, precise, and complete in your next post...otherwise, we risk continuing in this cycle of guesswork.

Good luck!

[Biomed8]

Hello again. Thanks for getting back to me.

I did try option 3 for PC and the command prompts did not work. I tried both options (mine if 64 bit) and both came back as invalid requests. That is where I ended my quest to solve things.
Any suggestions from here?

Thanks

[sdgardne]

Let me help you a little bit more here...

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Biomed8 wrote:

I did try option 3 for PC and the command prompts did not work.

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That would say that you could not get a command prompt to appear on your PC at all. Is that what you attempted to communicate? Remember, I said clear, precise, and complete...

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Biomed8 wrote:

I tried both options 

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I wonder what those "options" are? Please cite the exact section of the recommended KB...you might even want to copy/paste that section into your post so that I can know what you are doing. Remember, I can't see what you see...I need you to be very explicit so that I can know exactly what you are doing.

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Biomed8 wrote:

I tried both options (mine if 64 bit) and both came back as invalid requests. 

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So, the exact and complete error message was "invalid requests"? Somehow I doubt that...and I still can't tell what you attempted that resulted in the error message 

So, again, I plead for clarity, preciseness, and completeness in what you report here...guessing isn't helping anyone...

[Biomed8]

The error message in the Administrator Command Prompt is  "is not recognized as an internal or extrernal command, operable program of batch file.

[sdgardne]

OK...so, how about a bit more completeness and clarity? For instance, when, exactly in the previously recommended steps, do you get this error message? What command are you attempting to execute? And exactly how are you getting to the point of attempting to execute it?