05-06-2012 10:57 PM
I have a Storm 9550. When I take a picture, it captures it, shows up on the screen and when it finalizes it, it makes the picture totally unviewable. It is nothing but lines in rainbow colors. Anyone have any idea what this is all about or what I can do to get it to work again properly? Thank you.
05-16-2012 07:31 PM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
If this does not correct your issue then you will want to contact your point of sale as it would appear to be a hardware issue.