Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Storm™

Reply
Contributor
CafeGal
Posts: 10
Registered: ‎01-17-2009
My Device: Storm 2 9550

Problem after updating software

Hi

I just update to the software version: 5.0.  Now when I connect my BB to my PC to synchro my Organizer I get the following message:

 

"The Organizer failed to start. The Blackberry Desktop Software could not load your previous organizer data configurations. Reconfigure your organizer settings to synchronize organizer data between your computer and your Blackberry device."

 

However, it will not let me update the organizer settings.  Any ideas?    

 

 

 

Any ideas how I can sort this out so I can get back to synchronizing between my PC and BB?

Thanks

Hall of Famer II
sdgardne
Posts: 49,094
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2072), Playbook (2.1.0.1526)

Re: Problem after updating software

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code