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BlackBerry® Storm™

Posts: 10
Registered: ‎01-17-2009
My Device: Storm 2 9550

Problem after updating software


I just update to the software version: 5.0.  Now when I connect my BB to my PC to synchro my Organizer I get the following message:


"The Organizer failed to start. The Blackberry Desktop Software could not load your previous organizer data configurations. Reconfigure your organizer settings to synchronize organizer data between your computer and your Blackberry device."


However, it will not let me update the organizer settings.  Any ideas?    




Any ideas how I can sort this out so I can get back to synchronizing between my PC and BB?


Hall of Famer II
Posts: 49,094
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: Problem after updating software

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
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