11-29-2008 02:40 PM
11-29-2008 02:57 PM
Why do you need a separate driver to be installed?
Usually, when you install Blackberry Desktop Manager also all necessary Blackberry drivers are installed automatically.
11-29-2008 03:10 PM
11-29-2008 03:23 PM
Sorry, but it is hard to guess what is the reason of that.
Probably it expects that your device is connected to the PC in that moment. But device is not connected or is not in "Ready" state.
11-29-2008 03:29 PM
11-29-2008 07:22 PM - edited 11-29-2008 07:24 PM
First, do you have Norton or Mcaffee enabled while this is happening?
Both are known to screw up simple installations.
Also, remove any previous versions of any hotsync manager if you are upgrading from a palm. This has also made some difficulties with other syncing programs.
If all of the above are covered, then try this:
Check another USB port on your computer and make sure to plug it directly in, bypassing any USB hubs for now.
First, disable the Internet Security Software.
Then, go to Control Panel and get System.
Click the Hardware tab.
Click Device Manager and see if the BB is showing up while plugged in.
Right click and uninstall it if it is.
Uninstall the BB manager programs.
Unplug the BB.
Disable any Security software again.
Now put the BB disks that came with it in and run the setup again.
If the USB errorr is still occuring, remove any previous versions of any hotsync manager if you are upgrading from a palm. This has also made some difficulties with other syncing programs.