01-05-2009 02:13 AM
Is there a way to reinstall Bluetooth on a Blackberry Storm? I am having trouble with handsfree devices and after much troubleshooting believe my only recourse is a reinstall. Or do I have to wipe the device and start over... (I'm on a BES.)
01-05-2009 08:41 AM
try doing a battery pull, then repair your headset to your phone.
i had a similar problem when pairing to my jawbone 2
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01-05-2009 09:07 AM
In Blackberry troubleshooting, 95% of the issues are resolved by a battery reset. If this fails then as the previous poster said, delete any existing devices from the BB and then attempt to pair them again.
From your post it seems that you are experiencing this with more than one BT device. If that is the case then reloading the handheld OS may resolve the issue.
Since you are on a BES, while rare, it is possible that something changed on your BES profile that has disabled the BT functionality on the device.
It goes without saying that you should be sure you have the latest OS update on the device. For the Storm it is 22.214.171.124.
01-05-2009 04:52 PM
Had already tried the battery pull, no joy. I spoke to our BES admin and he changed my IT Policy to be less restrictive (unk. what he changed) and now Bluetooth is working correctly...
Thanks for all your help.