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New Member
FredNoll
Posts: 1
Registered: ‎08-08-2012
My Device: BlackBerry Storm2 9550
My Carrier: Verizon

Restoring my password keeper data

How do I restore my password keeper data from a backup. The backup shows data being stored but it is greyed out not allowing me to restore it to my BlackBerry Storm2 9550. I recently wiped my phone rejoined my new enterprize server and now tried to restore all my data. Contacts, messages, etc all restored, but I did not get my password keeper data. Why would it back it up if I can't restore it? Even if I could read the data in the backup would be helpful.

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Administrator (Retired)
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Restoring my password keeper data

Hello FredNoll, 

 

Welcome to the forums. 

 

If you have not already been able to get this data back then you can try doing the following. 

 

First you will wan to delete the Desktop Sync service book, you will only be deleting this temporally. To delete this service book do the following . 

 

On the Home screen or in a folder, click the Options icon.

Click Advanced Options.
Click Service Book.
Highlight the Desktop Sync service book.
Press the Menu key.

Click Delete.

 

It is very important you do not delete any other service books. 

 

Once this has been completed  try restoring your Password Keeper database by following the instruction in this article. http://bbry.lv/GCx6PI

 

Once you have resorted the password keeper database you will then want to go back into the service book area and undelete the deleted service book. 

 

On the Home screen or in a folder, click the Options icon.

Click Advanced Options.
Click Service Book.
Press the Menu key.

Click Undelete.

 

 

Hope this helps. Have a good day. 

 

 

 

 

 

 

-SR

 

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