After the horrible customer service from Verizon Tech Support basically saying I was full of it about the problems I had with the phone, I am probably going to return it after I do some damage to it. This is to make sure that Verizon gets a piece of what they gave me. I am already looking to cancel my FiOS and other wireless plans with a company that does not believe its customers. I told customer service and tech support the issues of lag, locking up, etc on top of how I am very displeased that Verizon would allow a half-baked piece of you know what be released to their customers. I also had to mention the gap around the screen to case, and between the keys seemed awfully large that would allow moisture, dirt, lint, debris, etc. to enter. The first lady attempted to make me look stupid and said I shouldn't get the phone wet. Hello! Ever heard of rain? For the love of God some of the tech support people were just being too you know what. My breaking point came when I was told that I won't get a replacement phone unless I take the phone to a Verizon store and have a technician validate my claim the phone may be defective. Really? So much for the 30 day guarantee? Then further adding insult to injury I was told there are no replacements until Jan 15, yet new customers are getting phones by the 15th of Dec. Hmmmm, something smells very stinky here. Verizon should lose its JD Powers ratings based on the poor customer service and tech support they have. But releasing this piece of junk from RIM, speaks volumes of what a company will do to sell garbage to the market for the holidays and not take returns until well after the holidays are way over. Very unprofessional and deceptive. AT&T loses 15,000 jobs today, I wonder what RIM and Verizon will lose with releasing garbage like the Storm!!! Maybe they both knew something bad was coming..... conspiracy? Neither one are making comments or doing much to ease the squal of customer complaints except denying there is anything wrong...
