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I've been having some issues with the phone, some of which I can see from the forum have been affecting other users (digitizer, etc). However, in an attempt to fix the non-responsive screen I re-booted the device to factory settings (advice from EE) and restored the data from off the PC. However, it now seems to sync with my gmail account in preference to my Hotmail and as a result has duplicated all of my contacts. Where do I go to in the BB menus to change the setting back to Hotmail for the sync of organiser and mail please?
Have your contacts also been duplicated in your email account when you login and check from a computer?
This KB article shows how you can make sure wireless contact synchronization for your Windows Live Hotmail account is enabled. "How to enable wireless contact synchronization with BlackBerry Internet Service" http://bbry.lv/LHnqmq You can change your default Contact list in Options > Advanced Options > Default Services.
Let me know if this helps.
-FS
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Thanks for this. Slight challenge.... no wireless on the 9500. Yes, the contacts have been duplicated though. Some entries show "synced with gmail" and others say "... Hotmail" account. I cannot find any menu which enables me to choose which account that it should sync with - never used to do this!?
"wireless sync" in this context does not mean "use WiFi". It means "sync over the air, without a USB cable". In other word, sync using the SIM card and the cellular network.
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