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BlackBerry® Storm™

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New Contributor
Posts: 3
Registered: ‎11-23-2008
My Device: Not Specified

Storm opening .xls and .doc attachments

I bought the storm for business use.  The documentation says I can open excel and word docs along with several other file types.  I tried sending myself a test email with a spreadsheet and a word document attached.  When the email arrived it only contained one of the attachments (can't tell which one).  When I click on the attachment to try and open it I get a message that says "This attachment type cannot be viewed on your device."  Can anybody tell me how to view these attachments??  Should both attachments have arrived with the email or is there some limitation that only the first attachment will make it through--seems like a VERY serious limitation if that's the case--on the other hand if I can't open them I guess it doesn't make any difference.

Thanks.

New Contributor
Posts: 2
Registered: ‎12-11-2008
My Device: Not Specified

Re: Storm opening .xls and .doc attachments

I just purchased the Storm myself and I'm experiencing the same problem.  I've tried to open pfd, doc, xls, jpeg with no luch at all and get the same message.  This is becoming very frustrating because I've looked everywhere for a solution.  BB needs to have a support system in place to resolve issues.  Take some ownership in your products and don't depend on your customers to figure things out.
Hall of Famer II
Posts: 52,469
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Storm opening .xls and .doc attachments

Sorry (in advance) that I can't offer a solution, but I just tested and viewing or editing (via Documents To Go) an xls works just fine (I didn't try other formats). I do recall doing something to register Documents To Go (maybe the first time I opened it?)...could that be it?



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Member
Posts: 3
Registered: ‎12-13-2008
My Device: Not Specified

Re: Storm opening .xls and .doc attachments

OK, I am having the same problem. I can't even find Documents to Go on my device. Where is it located?

Visitor
Posts: 1
Registered: ‎12-13-2008
My Device: Not Specified

Re: Storm opening .xls and .doc attachments

Go to the main screen and click on the Applications folder. You should then see Sheet to Go (opens Excel documents) and Word to Go (open Word Documents). If you don't see these files in the application folder, you might need to reinstall it using the Blackberry CD that came with your phone. Hope that helps.

New Contributor
Posts: 2
Registered: ‎12-11-2008
My Device: Not Specified

Re: Storm opening .xls and .doc attachments

I finally found out what the problem was.  Since I don't have the BB server, emails have to be re-routed through the BB email account on the exchange and then forwarded.  It took me almost 2 hours with the suport desk.  Thanks for your help. 
New Contributor
Posts: 8
Registered: ‎12-16-2008
My Device: Not Specified

Re: Storm opening .xls and .doc attachments

I can open any attachment (.xls, .doc, .pdf) that is emailed but how do you view and edit (not .pdf) in Word or Sheet to go?  I tried saving the email in the saved messages folder but cannot access it with either program.  So I guess the solution would be, how to save to a folder that can be accessed by either program?  Does anyone know how to do this?
New Contributor
Posts: 3
Registered: ‎12-22-2008
My Device: Not Specified

Re: Storm opening .xls and .doc attachments

I'm considering getting the Storm and like the idea of editing MS Excel and Word documents. So...is this possible?

I played a bit with it in the store, couldn't open one since there was none, and when I tried to create one it tells me that I have to purchase the premiere service...what is this all about?

Anyone knows about this "premiere service"?

 

Thanks,

 

Marco

Hall of Famer II
Posts: 52,469
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Storm opening .xls and .doc attachments

Documents To Go comes with the Storm. As shipped, it allows opening documents (xls, doc, ppt), editing existing documents, and saving existing documents. What it seems to not allow is to create a brand new document...that's when it prompts for the "Premium" version. But, short of that, it handles everything just fine. For instance, I emailed to myself an xls doc, opened it on the Storm, saved it to the storm, re-opened it on the storm, edited it on the storm, and resaved it to the storm.



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎12-22-2008
My Device: Not Specified

Re: Storm opening .xls and .doc attachments

Well...it's good enough for me (for now) to just view/edit files.

Does anyone have this "premium service", how much is it, and what is it good for, besides "creating" files (I can just create dummy files on my computer, saved on the card to be used later on the BlackBerry)?

 

Thanks,

 

Marco