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Andrew_109876
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Andrew_109876
Posts: 2
Registered: 10-29-2009
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Storm v5.0 upgrade email sync problem

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10-29-2009 08:24 PM

I recently upgraded my storm to v5.0 and everything worked fine except one thing.  My email no longer works.  I have my hotmail address in there and it has the emails I received before I upgraded, but I can't get new ones (tried to download the FB app from blackberry app center).  It's in my email on hotmail account, its just not on my blackberry.  I hope this is clear enough. 

 

Oh, also if I go to setup and click the email setup it gives me an error "your device had a problem connecting to the server".  Everything else works FINE. 

 

1 more unrelated thing , how do I get the overly proportioned keyboard on my home screen to disappear?  No point in having a background picture if it's covered by a keyboard!

 

Thanks for any assistance that can be provided.

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Guru III
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sdgardne
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Registered: 11-28-2008
My Carrier: AT&T

Re: Storm v5.0 upgrade email sync problem

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10-29-2009 08:30 PM - last edited on 10-29-2009 08:30 PM

Hi and Welcome to the Forums!

 

For your two email issues, do these steps:

 

1) HRT

  • Homescreen > Options > Advanced Options > Host Routing Table > BBKey (it does not matte which line is highlighted) > Register Now

 

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service

 

I am curious how DL'ing FB and your Hotmail Email issue are related...I'm probably missing something...

 

 

 

 

For the keyboard...I'm not sure at all what you are seeing...can you describe better? I've not seen that behavior...nevertheless:

 

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Best!


Occam's Razor nearly always applies when troubleshooting technology issues!
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Andrew_109876
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Andrew_109876
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Registered: 10-29-2009

Re: Storm v5.0 upgrade email sync problem

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10-29-2009 08:47 PM

Thanks a lot man.  I did the battery pull while it was on. HRT thing decided to work once my blackberry came back online.  It also cleared my keyboard problem.  I was doing the system shutdown but I guess the hard reboot is what works.  Again thanks for solving all my problems in one fell swoop.  Your awesome.

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