BlackBerry® Storm™

[bertieclem]

I have a Storm 2

My carrier is Verizon

I work on a PC

I put most of my calendar items first on the device

I would like to put calendar items on both device and outlook to have them sync

I have reconfigured synchronization on Desktop Manager a bunch of times

I am not able to migrate existing calendar items on my device to outlook on my desktop

I also have a problem with double items appearing on my device from time to time

Can anyone Help and thanks

AC

[sdgardne]

Hi and Welcome to the Forums!

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bertieclem wrote:

I am not able to migrate existing calendar items on my device to outlook on my desktop

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Can you perhaps expand on that statement, please? Without detail, it really doesn't say much.

Also, please provide the following:

• BB OS version (all 4 octets please)
• DTM version (again, 4 octets)
• Outlook version
• PC OS version

Thanks!

[bertieclem]

What I mean is, I can not synch the calendar items on my device, with the Outlook on my Desktop.  During Desktop synchronization, they are not being migrated from the device.  I have desktop 5,O as I understand it.  My OS is Microsoft Office Word 2007.  I have the accompanying Microsoft Office Outlook and I do not have any idea what BB OS version (all 4 octets) or DTM version (again, 4 octets) means.  Thank you for your help,

AC

[sdgardne]

Your full (4 octets...like 5.0.1.37) RIM DTM version will be visible in the About section of the app itself as well as, like all Windows programs, in the Add/Remove programs part of the Windows Control Panel.

Your BB OS version will be visible in Homescreen > Options > About.

Your PC OS is not "Microsoft Office Word 2007" -- it's XP, Vista, Win7, etc...something of that nature.

You might further benefit from advanced logging:

• KB01451 How to turn on advanced synchronization logging if a wired synchronization fails

Hopefully something there is helpful!

Cheers!

[bertieclem]

You are really kind to respond.  Gotta say though, this forum posting can be maddening.  I miss being able to speak to someone directly.  I know my problem is simple and easily articulated and resolved on a phone call, but i can't even find a Blackberry 800 number anywhere on the site and I've probably spent 2 hours searching for the information on line... Thanks again, have a great weekend.

AC

[sdgardne]

That's because, by contract, RIM provides zero front line support. All formal support is handled through the carriers and authorized resellers. Here, we're just volunteers trying to help out folks who likewise find the formal process to be "maddening".

Cheers!