01-15-2009 02:57 PM
If you can't get it replaced from Verizon for some odd reason for the hardware malfunction. You could always try to "wipe it clean" and reinstall the official OS upgrade .75 after.
Look up "clean wipe" using JL_cmder on crackberry.com if you're curious. It's a way of basically reinstalling your entire software program which you do for you laptops and desktops. Warning: This can take anywhere between 30 - 60 mins. AND always remember to back-up in case something goes wrong.
01-18-2009 08:22 AM - edited 01-18-2009 08:24 AM
07-06-2009 09:57 AM
back up your data from the phone using Blackberry Desktop Manager, and from your home screen press Menu > Options> Security Options> General Settings> then press Menu again and "Wipe Handheld". After the phone is restarted, restore your data.
REMEMBER!!! make a backup and DON'T make this operation if your phone is low on battery
PS. this worked for me
09-03-2010 02:03 PM
Have had 2 Torches already. First one I had for a week. It froze up when I tried to download the new version of APP World. Then it froze no matter what I did. After 6 battery pulls I gave up.
The store couldn't even transfer the data from the first phone to the second phone and I had a weeks worth of business in the phone I really need. Had the second Torch for 5 mins and it froze. ATT Blackberry support said to return it because they are receiving a LOT of calls about this phone.
Very disappointing and frustrating. Went back to my Bold. I hope RIM gets these issues fixed soon.