04-16-2009 11:23 AM
I have been getting a message on my home screen about 2-3/daily and it says "uncaught exemption: java.lang.NullPointerException. Does anyone know what this means? Does this mean I have a virus?
Thanks for your help!
04-16-2009 12:20 PM
Hi!
No -- it's not a virus. It's an instability in the OS, brought on by prolonged use between hard reboots. To clear, do the batt-pull reboot -- with power ON, remove the back cover and pull out the battery. Wait about a minute then insert the battery and replace the cover. Power up and wait patiently through the long reboot (~5 minutes). See if things have cleared up.
As prevention, it's a good idea to do this on a regular basis. There is also a free app called QuickPull (http://www.blackberrynews.com/2009/04/09/quickpull
Cheers!
button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
04-16-2009 05:46 PM
04-16-2009 06:05 PM
button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
04-16-2009 07:55 PM
Sometimes these issues can also be brought on by applications for the same reasons that sdgardne stated before. In some cases, deleting and reloading your apps can help, but if that doesn't it likely is indeed a Operating System issue. In this case, you can try reloading your operating system on your phone following a complete wipe and then reload each of your apps. Don't forget to backup your phone's data before doing this as wiping your phone and reloading the OS will remove all your personal data.
This should help in the event that the problem is doing to corrupted files.
If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
If your issue is resolved, don't forget to click the Solution button on the resolution!