Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Storm™

Reply
New Contributor
Posts: 5
Registered: ‎08-23-2010
My Device: blackberry storm 2 9520
My Carrier: airtel

Uncaught exception: Index 5>= 5

Hi,

 

I am using BB Storm 2 9520 Phone.

 

When ever it reboots it is showing "Uncaught exception: Index 5>= 5"

 

is this a problem or normally every one gets this?

 

If this is a problem can any one suggest a solution to fix this.

 

Thanks

Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Uncaught exception: Index 5>= 5

 

Hi there!

 

There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:

 

Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 

There might be an updated code set from the carrier -- check them via this portal:

 

The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:

Go to the home screen. Hold down the key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info.

The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app.

 

Good luck and let us know!

 




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 15
Registered: ‎07-14-2010
My Device: Blackberry 9520

Re: Uncaught exception: Index 5>= 5

Hi There,

 

It is a similar kind of exception which I am also getting in m Blackberry stotm2 9520 (Uncaught exception: Index 12>= 12). but in m case it reboots but after that it doesn't allow me to do anything and If I press the screen It gives a white screen where App Error 523 and reset these two options visible. After this screen It automatically reboots again and this process keeps going on. If you got any luck Please let me know the fix.

 

thanks

Contributor
Posts: 21
Registered: ‎09-29-2010
My Device: Not Specified

Re: Uncaught exception: Index 5>= 5

Hai , I have the same problem what is that mean ? Is it hard problem ?
What should I do ?
Contributor
Posts: 15
Registered: ‎07-14-2010
My Device: Blackberry 9520

Re: Uncaught exception: Index 5>= 5

Hi,

 

If you are also getting the App error 523, then you need to wipe out and reload the OS. you can find the process from the forum.

New Member
Posts: 1
Registered: ‎10-11-2010
My Device: Storm 2-9550
My Carrier: students

Re: Uncaught exception: Index 5>= 5

what is uncaught exception: index6>=6?

how can i fix it?

Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Uncaught exception: Index 5>= 5

 


erwinjapar wrote:

what is uncaught exception: index6>=6?

how can i fix it?


 

Hi and Welcome to the Forums!

 

I've yet to find a directory of these errors. Hence, the generic advice I provided earlier in this thread is all that I know of to provide. Scroll up.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code