09-01-2009 03:16 PM
My first post but I attempted to find this answer in several ways and had no luck.
My storm recently showed a new notification icon that I don't recognize and can't find in the manual or on-line.
This new icon looks liks a circle with an error inside. It has a number next to it like other notification icons showing the number of items that apparently are new.... But I don't know where the notice wants me to look...
Solved! Go to Solution.
09-01-2009 03:26 PM
Hi and Welcome to the Forums!
Inside of the circle -- "error" or arrow?
If "arrow", then this is probably the notification from AppWorld that one of your apps has an update available. Log into AppWorld and browse through all of your apps in MyWorld...find the one(s) needing an update and do the update.
Next, go to Messages -- BBKey > View Folders...look through them all for messages from AppWorld...read and/or delete them and the icon will then go away.
If "error" inside of that circle...well, I've no idea...
Hope that helps!
09-01-2009 04:03 PM
I appreciate the quick response. Sorry, it is an arrow, not sure how I manage to put in "error"
I went into AppWorld, I did the update(s) and the icon is still thre with a "2"
I also looked for Messages by going to the BBkey but found no View Folders. There is a sign in option. I have never signed into AppWorld on my phone and do not know the password requested. Do you think I need to sign in to see the "view folders" option and see my messages?
How do I get a password? Do i need to register with AppWorld online? I alread am able to download items from AppWorld on my phone without signing in...
09-01-2009 04:07 PM
09-01-2009 05:26 PM
thanks again for your help. that symbol really does appear to be for AppWorld updates and even though I managed the updates the notification is still showing on my phone.
I also took the additional steps of reviewing all of my folders (that wasn't fun) and had no new or unread messages.
I have removed the battery and did a hard re-start to see if that might force an update to my notifications...
No luck. Still have that darned notification showing 2 messages/updates or whatever pending...
09-01-2009 05:41 PM
10-05-2009 06:03 PM
I wanted to let folks know that the answeer to the question I posed was mostly answered by a poster suggesting I check AppWorld for updates. even though I managed the items needing to be updated in AppWorld the icon didn't change. I spoke to a Verizon rep by phone who experienced this exact issue. She had me go into the "messages" folder and locate the messge in there that corresponded to the updates I had done in AppWorld. Once I opened those messages the notification icon cleared. I don't think you shouild have to go to two locations to deal with an upgrade but that is what cleared the message. I imagine that I could have cleared the notification icon solely by going into the "messages" folder and opening the related messages.
Thanks to all who offered help.