10-03-2010 08:13 AM
Ok the scenario is this. I have a storm 1 (that is not being used other than having a Pay As You Go sim card in it ) that I am giving away. Before doing so I have done a handheld wipe by going to advanced option > security options > wipe etc to bring the handset back to the factory settings (or so I thought) . Prior to this wipe I had v5 OS on the device but I was missing the browser and email set up configuration settings. So to get this right I decided to downgrade the OS to v4.7 and then reinstall the v 5 but on downgrading I am now seeing on DM the message that the BB Core Applications for v4.7 is required. But the Core Application Component is not highlighted for me to download. So I then try to download the v5 and receive an error message saying that I need to be an active blackberry user to get this upgrade. This is not a message I have seen before and when I 'x' out of it I am still able to get to the download screen and it looks like I am getting the download thru the DM but then at the end of the process get the same Core Applications Required Message.
So after all that babble the question is how do I get this device back to the state that it was in when I first bought it. As something has obviously gone disastrously wrong somewhere and I can't seem to fix it.
And one other question what would happen if I deleted everything that is said to be installed on the BB thru the DM so that I could do a clean re- install. Is that feasible?
Solved! Go to Solution.
10-03-2010 08:31 AM
J_Klass, you did it the correct way. Wiping the device will remove the service books from the device which enabled the internet browser and emails setup. When a new user/owner registers the device on their service provider, they will gain the email setup icon and internet browser.
10-03-2010 08:44 AM
Thank You so much J Saunders, that does make some sense to me. However is there a reason why I am getting the core applications required message. Is it safe for me to give this handset away in its current state?
10-03-2010 10:46 PM
Nothing to worry about, that message, it just means there's another update to the OS you could make, but you don't need to do so. No biggie.