BlackBerry® Storm™

[hotplug]

Please someone help me.....

I have Storm 2 carrier verizon. I try to update my OS via OTA, everything ok until step Backup it take almost 1 day. Progress bar 18% for ONE DAY, and progress bar Current Database on AutoText 16%. Now how to cancel it????

[JSanders Resident Expert]

Just pull the USB cable from the device and it will cancel. If your progress is only on the backup, you should be good to simply remove and replace the battery to reboot the BlackBerry.

I don't like the OTA OS installs. I prefer and recommend the manual method.

See this link here for the manual download.

http://www.blackberryforums.com/general-9500-series-discussion-storm/222217-latest-os-9550-5-0-0-909...

Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.

1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.

[hotplug]

It doesn't work. After I pull up the battery automaticly pop up screen "Overall Backup Progress"

[JSanders Resident Expert]

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hotplug wrote:

It doesn't work. After I pull up the battery automaticly pop up screen "Overall Backup Progress"

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You see that message AFTER you have completely remove the battery from the BlackBerry, and you are UNplugged from the USB.

Odd, usually with no battery or USB, the BlackBerry will be dead off. You're seeing messages?

[hotplug]

Process backup not from my PC, it came Wireless Sofware Update OTA via handheld BB. After download via OTA successfull next process Backup. After pull up doesn't come any messages

[JSanders Resident Expert]

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hotplug wrote:

Process backup not from my PC, it came Wireless Sofware Update OTA via handheld BB. After download via OTA successfull next process Backup. After pull up doesn't come any messages

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Perhaps there is a language barrier here. I don't understand if the problem is solved or not.

[hotplug]

I'm sorry for my language.... 

Still problems....

[JSanders Resident Expert]

1. Remove the BlackBerry from the USB cable.

2. Remove the battery from the BlackBerry.

3. Cancel and close Desktop Manager on your PC.

4. Shut down your PC and reboot it.

5. Replace the battery to your BlackBerry and allow it to reboot.

What happens with the BlackBerry device?

[hotplug]

1. Remove the BlackBerry from the USB cable   =   Not use Computer so I don't plug with any USB

2. Remove the battery from the BlackBerry.

3. Cancel and close Desktop Manager on your PC. =  Not use Computer

4. Shut down your PC and reboot it. =  Not use Computer

5. Replace the battery to your BlackBerry and allow it to reboot. = After reboot, program from BlackBerry "Wireless Software Update" pop up again and didn't come with any messages

[JSanders Resident Expert · Accepted solution]

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hotplug wrote:

5. Replace the battery to your BlackBerry and allow it to reboot. = After reboot, program from BlackBerry "Wireless Software Update" pop up again and didn't come with any messages

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Ok. Got it.

Can you cancel that message or anything?

Can you perform the tasks I mentioned above to reload the OS?

If not, do this below:

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1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life.

Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.