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New Contributor
hotplug
Posts: 6
Registered: ‎04-07-2010
My Device: Storm 2
My Carrier: Verizon
Accepted Solution

Urgent please: How To Cancel Backup

Please someone help me.....

 

I have Storm 2 carrier verizon. I try to update my OS via OTA, everything ok until step Backup it take almost 1 day. Progress bar 18% for ONE DAY, and progress bar Current Database on AutoText 16%. Now how to cancel it????

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JSanders
Posts: 84,430
Likes: 22,909
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Urgent please: How To Cancel Backup

Just pull the USB cable from the device and it will cancel. If your progress is only on the backup, you should be good to simply remove and replace the battery to reboot the BlackBerry.

 

I don't like the OTA OS installs. I prefer and recommend the manual method.

 

See this link here for the manual download.

http://www.blackberryforums.com/general-9500-series-discussion-storm/222217-latest-os-9550-5-0-0-909...

 

Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.

1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.




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New Contributor
hotplug
Posts: 6
Registered: ‎04-07-2010
My Device: Storm 2
My Carrier: Verizon

Re: Urgent please: How To Cancel Backup

It doesn't work. After I pull up the battery automaticly pop up screen "Overall Backup Progress"

Please use plain text.
JSanders
Posts: 84,430
Likes: 22,909
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Urgent please: How To Cancel Backup

 


hotplug wrote:

It doesn't work. After I pull up the battery automaticly pop up screen "Overall Backup Progress"


 

 

You see that message AFTER you have completely remove the battery from the BlackBerry, and you are UNplugged from the USB.

 

Odd, usually with no battery or USB, the BlackBerry will be dead off. You're seeing messages?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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Please use plain text.
New Contributor
hotplug
Posts: 6
Registered: ‎04-07-2010
My Device: Storm 2
My Carrier: Verizon

Re: Urgent please: How To Cancel Backup

Process backup not from my PC, it came Wireless Sofware Update OTA via handheld BB. After download via OTA successfull next process Backup. After pull up doesn't come any messages

Please use plain text.
JSanders
Posts: 84,430
Likes: 22,909
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Urgent please: How To Cancel Backup

 


hotplug wrote:

Process backup not from my PC, it came Wireless Sofware Update OTA via handheld BB. After download via OTA successfull next process Backup. After pull up doesn't come any messages


 

 

Perhaps there is a language barrier here. I don't understand if the problem is solved or not.

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
hotplug
Posts: 6
Registered: ‎04-07-2010
My Device: Storm 2
My Carrier: Verizon

Re: Urgent please: How To Cancel Backup

I'm sorry for my language.... 

Still problems....

Please use plain text.
JSanders
Posts: 84,430
Likes: 22,909
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Urgent please: How To Cancel Backup

1. Remove the BlackBerry from the USB cable.

 

2. Remove the battery from the BlackBerry.

 

3. Cancel and close Desktop Manager on your PC.

 

4. Shut down your PC and reboot it.

 

5. Replace the battery to your BlackBerry and allow it to reboot.

 

What happens with the BlackBerry device?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
hotplug
Posts: 6
Registered: ‎04-07-2010
My Device: Storm 2
My Carrier: Verizon

Re: Urgent please: How To Cancel Backup

1. Remove the BlackBerry from the USB cable   =   Not use Computer so I don't plug with any USB

 

2. Remove the battery from the BlackBerry.

 

3. Cancel and close Desktop Manager on your PC. =  Not use Computer

 

4. Shut down your PC and reboot it. =  Not use Computer

 

5. Replace the battery to your BlackBerry and allow it to reboot. = After reboot, program from BlackBerry "Wireless Software Update" pop up again and didn't come with any messages

Please use plain text.
JSanders
Posts: 84,430
Likes: 22,909
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Urgent please: How To Cancel Backup

 


hotplug wrote:

5. Replace the battery to your BlackBerry and allow it to reboot. = After reboot, program from BlackBerry "Wireless Software Update" pop up again and didn't come with any messages


 

 

Ok. Got it.

 

Can you cancel that message or anything?

 

Can you perform the tasks I mentioned above to reload the OS?

 

If not, do this below:

 

 


 


1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life.

 

Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.