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BlackBerry® Storm™

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New Contributor
bbgallivan
Posts: 2
Registered: ‎04-11-2013
My Device: Storm
My Carrier: Verizon

Very unusual problem

Hi all:

 

I am dealing with a very unusual problem. My BB touchscreen is only working/clicking when I slide off the back cover. Not sure what is causing this.

 

Any thoughts? 

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Elite II
BillJ
Posts: 8,620
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Very unusual problem

Let's eliminate it being a software problem by doing a battery pull.  Remove your battery while your phone is powered on then replace it.

 

If the problem persists, it's probably a hardware problem for which you'd have to contact Verizon for resolution.

 

 

Please post back with your results.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
bbgallivan
Posts: 2
Registered: ‎04-11-2013
My Device: Storm
My Carrier: Verizon

Re: Very unusual problem

That didn't work. But I just wonder what could be causing this. It can't be an internal hardware issue because it works fine once the cover is off.

 

The screen stops clicking once the bottom cover part "clicks" in.

 

Thanks.

 

 

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