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Hi and Welcome to the Forums!
RIM provides a 1-year warranty concerning manufacturing defects. However, RIM only services the warranty for those devices it directly sells to the end user (a very very rare occasion). Typically, RIM does not service any warranties nor provide any direct support. All of that is via the carriers and/or authorized resellers. So, your support for this would be via your service provider -- but if they are not honoring it, then you need to escalate with them to find out why. For instance, if you purchased your BB second hand, then the warranty has indeed lapsed as it remains with the original purchaser. Here is a page from RIMs site that discusses options:
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
Believe it or not, Like's do matter! So, if anyone has been helpful to you, please show your appreciation by clicking the
button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
