BlackBerry® Storm™

[Seamore4]

I am new to this Community.  I have a BlackBerry Storm 2 9550  3G CDMA WiFi OS v5.0.0.1015 Bundle 1656.  This phone was with Verizon previously and I have no present carrier.  I want to take this phone to Europe to work WiFi and possibly a European Sim Card.  I worked with Verizon and the phone is unlocked.  I took it to Verizon, and they, as I had done, connected to a WiFi network (ID above clock in white), data and roaming turned off, and received a "success"  on setting up.  I noticed the "WiFi" symbol is a dull white, as opposed to the network name which is bright white.   I go to the browser and it allows me to put in a URL, but when I try to go there, "Internet is not available, check with provider".  The browser is set to Hotspot.    I have removed the battery to no avail, and have done a security wipe, but the results are the same.  Is there a setting I am missing, or something else basic I have overlooked?  Thanks.

[Ronbob]

Hello Seamore4

Please check the Articles below on some explanation and resolutions about this issue.

BlackBerry smartphone does not authenticate to the BlackBerry Infrastructure over Wi-Fi when there i...

Firewall and connection requirements for access to the BlackBerry Infrastructure using Wi-Fi technol...

Goodluck

Ron