Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Storm™

New Member
Posts: 1
Registered: ‎02-03-2013
My Device: black berry storm 2 9520 unlocked
My Carrier: bharti airtel

blackberrry storm 2 not turning on

my blackberry storm 2 is not turning on anymore .... everytime the blackberry start up screen comes it flashes and says app error 552 ... when it was ok the phone used to randomly switch off and did not start up until fully charged... the battery would usually be dead in just 5 minutes... please help my dad will screw me if i screw this phone up too. i cant go to the blackberry service centre as it costs around 10 thousand rupees to fix it ... so please help asap i need it fixed by tomorrow.

thanks in advance,


All Replies
Hall of Famer II
Posts: 53,976
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: blackberrry storm 2 not turning on

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB18751 Error "Reload Software: 552" is displayed on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

Special through 31-Oct-2015 -- 10% Discount at ShopBlackBerry.com! Click here for details.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? click here and also here. Please click here for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button.