BlackBerry® Storm™

[arlettevillarosa]

dear bb support,

i'm from metro manila, philippines, and own a bb storm 9500, smart telecoms is my provider. need to know where i can have my bb storm 9500 fixed. o.s is working because, it still  set off the alarm clock and the bb desktop software was still able to back up the device but screen is black. i dropped it and i saw the screen dissappear before my very eyes.

your quick reply would be very much appreciated.

[Dr_Palto]

Hello arlettevillarosa,

I would recommend contacting your carrier to see what options are available to you.

Thank you

[gr8br8n · Accepted solution]

Hello - I recently cracked my display and replaced it.  You can find OEM replacement screens for sale over the internet.  As long as you have an appropriate pry tool and a jewelrs size screwdriver, you can do it yourself.  Their are youtube videos out there that show you how to do it. 

[arlettevillarosa]

thank you for your suggestion but our provider SMART TELECOMS are quite inadept about these things.

When my O.S was hanging on me, they were saying that the upgrade can only be procured in Singapore and that I had to wait 45 days to for my unit if i take that course of action. But because i was desperate, i searched the net and lo and behold I found a free updgrade!

I will try to take this avenue, but i'm more leaning towards finding a service center that can do this for me.

[arlettevillarosa]

dear gr8br8n... this is a closer solution that i'm trying to find. thank you very much!

[gr8br8n]

Good luck!  In my situation, there are plenty of phone repair shops that will do it, however, since this is a business phone, my Company's IT department does not allow having the phone serviced in such a manner, due to security concerns.  Regardless, rather than the expense and hassle of ordering a completely new phone, I decided to change the display out myself.  I wouldn't have tried it except for the fact that there was plenty of instructional material on the internet to use as a guide.  For less thatn $50 US dollars, and a bit of time, it solved my problem.