Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Storm™

Reply
New Contributor
carrico
Posts: 4
Registered: ‎04-28-2009
My Device: Not Specified

camera freezing/ stalling

i just got my new blackberry storm a few days ago and i have been having trouble with the video camera. whenever i try to use it, it will work for a bit and then freezes up, but its only the screen that freezes. the device is still running, you just cant see what your doing on the screen. i ususally end up taking the battery out (which can get very annoying) or trying my luck at blindly saving the video and hoping that it will un-freeze. does anyone know what might be wrong with my phone?

 

please help me!!!

Please use plain text.
Elite I
Krypto
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: camera freezing/ stalling

Hi carrico, unfortunately this is a relatively common issue with the operating system that came on the phone.  Since you just purchased the phone, you have a few options - you can take the phone back to your carrier for a replacement, you can wait for the next official update (recently released versions have resolved this issue), or if you're really desperate and don't want to do the first two things, you can take a look around the forums here for alternate update options :smileywink:.

 

Out of curiosity though, who is your carrier?


If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

Please use plain text.
New Contributor
carrico
Posts: 4
Registered: ‎04-28-2009
My Device: Not Specified

Re: camera freezing/ stalling

my carrier is verizon. i have looked for OS updates but my phone and DM both say that there arent any updates. is there an unofficial update that i might be able to use to solve my problem?

Please use plain text.
Elite I
Krypto
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: camera freezing/ stalling

Maybe try waiting for one more week.  Buzz around various sites suggest that there may be a Verizon update quite soon (days away).  If there isn't one within the next week though, these sites will clearly be wrong, so in that case, no one will know when it'll happen again.

 

Now, if the week passes without an update, you can try running an official update for another carrier.  In your case, you can use the Telus (or Bell) 4.7.0.122 update on your phone.  It'll work just fine - the only catch is that you have to delete the Vendor.xml file.  Check the two following threads for a download link for the Telus update and for instructions on how to update.

 

http://supportforums.blackberry.com/rim/board/message?board.id=9500&message.id=28898#M28898

 

http://supportforums.blackberry.com/rim/board/message?board.id=9500&message.id=17462#M17462

 

Hope that works for you.


If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

Please use plain text.
New Contributor
carrico
Posts: 4
Registered: ‎04-28-2009
My Device: Not Specified

Re: camera freezing/ stalling

thanks for helping me. i think ill wait out the week and see if they release an update. if they dont i may just try one of the bell updates. all that the vindor.xml does is show the logo on startups and shutdowns right?
Please use plain text.
Elite I
Krypto
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: camera freezing/ stalling

Not even that, it just states that that release is for that carrier (loosely speaking).  With it, you can't upgrade (or will have issues), without it, it makes absolutely no difference, even with the startup and shutdown screen and will install just as if it were from Verizon.  The only catch is that unless Verizon also releases .122, you will have to upgrade or downgrade to an official Verizon OS for support (they have no reason to support a phone that isn't running a software version that they don't support).

If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

Please use plain text.
New Contributor
carrico
Posts: 4
Registered: ‎04-28-2009
My Device: Not Specified

Re: camera freezing/ stalling

i see.

well i will i wait to see if they have an official update and if they dont i will try that other thing. ill update you to let you know how everything goes.

Please use plain text.
New Member
i_berger
Posts: 7
Registered: ‎04-23-2010
My Device: 8330
My Carrier: verizon

Re: camera freezing/ stalling

Look at these replies, on BB site:

 

no support

 

no specialists working out solutions

 

BB taking the profits and not sowing back in

 

where are the factory solutions?

 

asleep at the controls

 

 

Please use plain text.
New Member
i_berger
Posts: 7
Registered: ‎04-23-2010
My Device: 8330
My Carrier: verizon

Re: camera freezing/ stalling

mine locks up often, where is the fix!

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,194
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: camera freezing/ stalling

 


i_berger wrote:

Look at these replies, on BB site:

 

no support

 

no specialists working out solutions

 

BB taking the profits and not sowing back in

 

where are the factory solutions?

 

asleep at the controls

 

 


If you would take the time to look into the purpose and participation of these forums, you would discover that they are not a formal RIM support channel. Rather, these forums are user-to-user. All formal support for BBs is provided by the channel -- either the carriers or authorized resellers. Per contract, RIM provides zero front lint support. I suggest you do some homework before making baseless statements.

 


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.