BlackBerry® Storm™

[JSanders Resident Expert · Accepted solution]

I'd  highly advise you to do a backup using the Desktop Software.

And then, you'll want to wipe the device and reload the Operating system.

Article ID: KB29847 BlackBerry Desktop Software is not required to perform a clean reload of the BlackBerry Smartphone.

You will need to use BBSAK or JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
For BBSAK, here is the link: http://bbsak.org/

[bbasner]

I have not had a chance to look at my phone in 3 weeks

Right now it is locked up with following error message:

Uncaught exceptions: ApplicationRegistry.wait

For

(0x7c802477365c3985)

timeout

The preivous post that i sent was:

The plot thickens...

I just tried moving the phone icon,which I tried and did before, but now the messages doesn`t open There is a new error message:

Uncaught exceptions: Application

net_rim_bb_messaging_app(95) is not responding;process terminated

And the SMS is not opening

Browser is not opening

The icons do open/

After moving them around ,Now they are all opening

except for the Phone

[bbasner]

Thank you for your advice.  The first problem is that the Back Up is grey I reinstalled the Desk Soft Ware but to no avail.

So fisrt I need instruction on reinstalling the Desk Top software and how to monitor that it reinstalling. The Back up was always grey from the the installition in Nov.

[JSanders Resident Expert]

But, can you connect a do a back up of the device now?

[bbasner]

I do not know to do a back up and the phone is locked up.

[bbasner]

BlackBerry Operating System Downloads doesn`t include the Storm 2 9550

[bbasner]

BlackBerry Desktop Software is not required to perform a clean reload of the BlackBerry Smartphone.

To complete a clean reload without using BlackBerry® Desktop Software perform the following steps:

So Why Does it say the following?:

1.Download and install the appropriate BlackBerry® Device Software from your wireless service

[bbasner]

Should I download BB 6 OS since there is no BB Storm 2 listed?

But what can be done about the grey backup? I have already uninstalled the Desk top Manager and reinstalled to no avail. It seems something is preventing the full installation of that function.  I bought the the phone unlocked and when I turned it on it is obvious from Verizon but I use AT&T

[JSanders Resident Expert]

1. There is no AT&T version of the 9550 Operating System. I used the 9550 on AT&T for several months, and it really is not a great idea. You won't get 3G service, it's slow, and the 9550 is not intended for AT&T.

2. You can download the 9550 OS from here:  http://www.blackberryforums.com/general-9500-series-discussion-storm/250431-latest-os-9550-5-0-0-175...

3. Article ID: KB23680 How to backup BlackBerry smartphone data using BlackBerry Desktop Software 6.0 to 7.0

[bbasner]

Thank you

1Can you please explain what you mean by :You won't get 3G service, it's slow

2 How can I deal with the greyed Back Up option on the the DeskTop Mnager?