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BlackBerry® Storm™

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stltrains
Posts: 7
Registered: 04-10-2009
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my device did not charge when connected to my computer

I had been using my computer on occasion to charge my blackberry, this morning i unplugged it and tried to turn it on with no luck. Took the battery out and tried again without any luck. Put it on the charger and a battery symbol with a slash showed up on the screen. Any ideas on what happened.
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JSanders
Posts: 51,771
Topics: 377
Likes: 16,862
Solutions: 4,482
Registered: 04-01-2008
My Carrier: Verizon

Re: my device did not charge when connected to my computer


stltrains wrote:
  Any ideas on what happened.

The battery died. No charge.

 

Leave the device to charge 2-3 hours, and then, still connected to the USB cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage).

If it doesn't boot--try using a wall outlet charger if you are not. If you are connected via USB to the PC, make certain that you have Desktop Manager (or the USB device drivers) installed, which you can download below.

Make certain your USB cable is connected to one of the PC's main rear USB ports. Not a USB hub, nor a monitor USB port, nor a USB port on the front of the PC.


Here are some good charging tips, please read and you'll see that many of them will apply to you.
http://www.blackberrynews.com/2008/05/20/battery-use-tips-for-your-maximum-battery-life/


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