02-04-2009 06:38 PM
Keep the device turned ON and unplug it from anything.
Turn it over, take the battery out.
Its very important that you don't turn it off first.
Put batt back in and wait for it to auto load back on.
See if that fixed it
02-04-2009 09:33 PM
02-04-2009 10:20 PM
Please remove the battery and follow my exact instructions above.
It will not do anything to your device other than fasten it up, clear any errors etc. NOTHING WILL BE LOST
02-04-2009 11:22 PM
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit
02-04-2009 11:34 PM
If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
If your issue is resolved, don't forget to click the Solution button on the resolution!
02-05-2009 01:15 PM - edited 02-05-2009 01:23 PM
okay, how do i get the back panel off to pull the battery?
aha i got it. yes, that worked. thank you.
but WHY did it happen in the first place
02-05-2009 01:30 PM
Turn your BB over. Grasp it near the bottom on the right and left hand sides. You will feel 2 slider bars that you move up to remove the back.
BTW, I tried removing my battery and rebooted the Storm and the message remains.