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BlackBerry® Storm™

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Regular Contributor
Posts: 76
Registered: ‎02-02-2009
My Device: Passport
My Carrier: O2
Accepted Solution

non existant email message

my BB says i have an email to read when i actually do not. is there any way to clear that little (1) from the email button?

thanks,
A.

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Forums Advisor III
Posts: 1,054
Registered: ‎05-23-2008
My Device: 8110, 8300, 8800, 8700, 9000

Re: non existant email message

Try this:

 

Keep the device turned ON and unplug it from anything.

Turn it over, take the battery out.

Its very important that you don't turn it off first.

Put batt back in and wait for it to auto load back on.

 

See if that fixed it

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Regular Contributor
Posts: 76
Registered: ‎02-02-2009
My Device: Passport
My Carrier: O2

Re: non existant email message

wouldn't removing my battery wipe everything from memory like images, address book, settings, etc. ?
Trusted Contributor
Posts: 106
Registered: ‎02-04-2009
My Device: Not Specified

Re: non existant email message

I have the exact same problem.
Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: non existant email message

No removing the battery is like rebooting a computer. All of your data will remain intact. If removing the battery does not work, let us know and there are a few other ways to remove that icon.
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Forums Advisor III
Posts: 1,054
Registered: ‎05-23-2008
My Device: 8110, 8300, 8800, 8700, 9000

Re: non existant email message

Please remove the battery and follow my exact instructions above.

 

It will not do anything to your device other than fasten it up, clear any errors etc. NOTHING WILL BE LOST

 

Woman Very Happy

***************************************************************************************************
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~
Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: non existant email message

You can listen to all these experts...without any hesitation...

tanzim                                                                                  
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Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: non existant email message

It's seriously amazing just how much a hard reset (battery pull) can fix!

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If your issue is resolved, don't forget to click the Solution button on the resolution!

Regular Contributor
Posts: 76
Registered: ‎02-02-2009
My Device: Passport
My Carrier: O2

Re: non existant email message

[ Edited ]

okay, how do i get the back panel off to pull the battery?

aha i got it. yes, that worked. thank you.

but WHY did it happen in the first place Smiley Tongue

Message Edited by andromeda_girl on 02-05-2009 01:23 PM
Trusted Contributor
Posts: 106
Registered: ‎02-04-2009
My Device: Not Specified

Re: non existant email message

Turn your BB over. Grasp it near the bottom on the right and left hand sides. You will feel 2 slider bars that you move up to remove the back.

 

BTW, I tried removing my battery and rebooted the Storm and the message remains.