02-04-2009 06:11 PM
my BB says i have an email to read when i actually do not. is there any way to clear that little (1) from the email button?
thanks,
A.
Solved! Go to Solution.
02-04-2009 06:38 PM
Try this:
Keep the device turned ON and unplug it from anything.
Turn it over, take the battery out.
Its very important that you don't turn it off first.
Put batt back in and wait for it to auto load back on.
See if that fixed it
02-04-2009 06:56 PM
02-04-2009 07:49 PM
02-04-2009 09:33 PM
02-04-2009 10:20 PM
Please remove the battery and follow my exact instructions above.
It will not do anything to your device other than fasten it up, clear any errors etc. NOTHING WILL BE LOST
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02-04-2009 11:22 PM
tanzim
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02-04-2009 11:34 PM
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02-05-2009 01:15 PM - edited 02-05-2009 01:23 PM
okay, how do i get the back panel off to pull the battery?
aha i got it. yes, that worked. thank you.
but WHY did it happen in the first place ![]()
02-05-2009 01:30 PM
Turn your BB over. Grasp it near the bottom on the right and left hand sides. You will feel 2 slider bars that you move up to remove the back.
BTW, I tried removing my battery and rebooted the Storm and the message remains.