BlackBerry® Storm™

[harleybabe]

I have a storm 9530 , verizon, v4.70.75 platform 4.0.0.94

3 apps installed, facebook,, weather channel and live strong calorie counter, 44.7 mb free space.

I just got this phone because I beat up my curve.

I tried to search my device so find something on the calendar.  I opened the search, clicked the calendar and unclicked evertything else.  hit the menu button, highlighted search.... now it goes weird..... either NOTHING happens and the phone locks up.  PULLED the battery and started over.... sometimes it WILL search.... shows (3) results, but not what the results are, hit menu and EXPAND and nothing happens..... OR I get the uncaught exception, javalangnullpointer error. 

Please help!  I rely heavily on my calendar and the search funciton.

[sdgardne]

Hello,

You are running an extremely old (and EOL, btw) device, further hampered with a very out of date OS (they offer into the 5.x.x.x range OS for that model). The device was never known for it's stability (I had one for a while), and may indeed never function well for you. (And I never bothered with any of the search capabilities, especially in older OS levels.)

What I'd recommend is a clean OS reload...the simplest way is to, on a PC (you cannot do this on MAC):

1) Uninstall, from your PC, any BB OS packages

2) Make sure you have the BB Desktop Software already installed

• http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware

3) Download and install, to your PC, the BB OS package you desire:

• http://us.blackberry.com/support/downloads/download_sites.jsp

4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

• C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
• C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.

Don't forget to backup.

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If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

• KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

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You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.

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You may also want to try this procedure to perhaps narrow down the precise causal item:

1. Load your OS "bare bones"...if anything is optional, do not install it.
2. If the behavior presents immediately, then try a different OS with step 1
3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
4. Add one thing -- no matter how tempting, just one.
5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

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Good luck and let us know!