Hi fonyango,
Welcome to the Support Community!
By resetting your BlackBerry® Storm2™ smartphone, are you referring to a clean software reload or removing and reinserting the battery? If you have not already done so, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file. If this does not resolve the issue, I recommend contacting your wireless provider for other options.
Hope this helps.
-FS
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