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BlackBerry® Storm™

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New Contributor
Posts: 5
Registered: ‎03-04-2014
My Device: Storm 2 - 9520

storm 2 9520, screen not opening anythin

please help. i have a problem with my 9520. when i turn it on, when i try to open anything, it jus highlights no action taken. i can even scroll up and down but i cant open anythin. only the power, camera and lockscreen keys are working. i have tried to wipe the device and updated the software, even tried the battery reset but nothing worked. now i dont know what else to do, please help

Forums Advisor I
Posts: 733
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.2.1.3442), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: storm 2 9520, screen not opening anythin

Hello

I'd suggest to turn off the device and remove the SD card (if any). Turn it on and check if there's any difference. If still persist, you may try to remove your sim card too.

Is this happens after you downloaded any app? Perhaps that's app causes this problem.

Cheers and let us know the result.
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New Contributor
Posts: 5
Registered: ‎03-04-2014
My Device: Storm 2 - 9520

Re: storm 2 9520, screen not opening anythin

I removed the sim card and the sd card as u said. the problem is still there
Forums Advisor I
Posts: 733
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.2.1.3442), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: storm 2 9520, screen not opening anythin

As you have tried several methods (wipe, OS updates, battery pull) but still fail, then you can proceed to 'Reset to Factory Setting' using Blackberry Desktop Software from your computer.

Don't forget to backup your important data.
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• Click Likes to appreciate those who helps you
• If your issue solved, mark the best post in your thread as Solution
New Contributor
Posts: 5
Registered: ‎03-04-2014
My Device: Storm 2 - 9520

Re: storm 2 9520, screen not opening anythin

ok, I'm gonna try tht. bt were can I get tht blackberry desktop app tht has the factory reset option
Forums Advisor I
Posts: 733
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.2.1.3442), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: storm 2 9520, screen not opening anythin

Visit http://us.blackberry.com/software/desktop.html and download the software of BlackBerry Desktop Software.

I'd suggest to leave your sim card and SD card out during factory reset process.

____________________________________________________
• Click Likes to appreciate those who helps you
• If your issue solved, mark the best post in your thread as Solution
New Contributor
Posts: 5
Registered: ‎03-04-2014
My Device: Storm 2 - 9520

Re: storm 2 9520, screen not opening anythin

i tried reseting to factory settings, but nothing happened. i also replaced the LCD and the screen but still the same. i am now thinking that it might b a hardware problem. Isnt ther like a PC software that caliberates the blackberry mobiles