BlackBerry® Storm™

[cuneyt]

Since yesterday, I have these uncaught exception messages after booting by removing the battery and/or turning the device ON:

After keying in the PIN

1) Uncaught Exception: Index 12>= 12

after hitting Enter

2) Uncaught Exception: Application net_rim_bb_options_app(239) is not responding; process terminated

after hitting messages mailbox and/or SMS

3) Uncaught Exception: Application net_rim_bb_messaging_app(74) is not responding; process terminated

IN ADDITION:

I do not get any e-mail messages for both of my addresses (one of them doesn't even have the mailbox sign, it is lost - but is defined when looked at from internet), CANNOT send any SMS or e-mails...

MOREOVER:

Cannot return to back-up or reload the programs, since it also CANNOT CONNECT TO DESKTOP MANAGER, it doesn't accept connection.

LAST BUT NOT LEAST;

From OPTIONS you cannot reach the Applications list, the screen freezes and it gets impossible to proceed without turning it off... 

Please help me, I have spent more than 12 hours to figure this out.

[sdgardne]

Hi and Welcome to the Community!!

There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:

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Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:

• Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

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If it won't boot up cleanly, then you may need to try Safe Mode:

• KB17877 How to start a BlackBerry smartphone in safe mode

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There might be an updated code set from the carrier -- check them via this portal:

•  http://na.blackberry.com/eng/support/downloads/download_sites.jsp

The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:

Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:

• KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone

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The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.

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Still more drastic measures are covered in these articles:

• http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
• http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
• KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
• KB27956 How to recover a BlackBerry smartphone from any state

Good luck and let us know!

[cuneyt]

Thank you very much.

By chance, I had synchronized the device thru Desktop Manager a month ago so I could get back to the Address Book after losing it with sw upgrade.

The e-mail synch and other updates were more of a trouble by the BIS operator. It took almost 3 days to sort out and get to the solution...

Thank god it works well now...

Best regards

[sdgardne]

You are most welcome...enjoy!