BlackBerry® Storm™

[budgieboy52]

Hi

I've just had my Blackberry Storm repaired and software upgraded by Vodafone here in the UK and now the usb mass storage connectivity no longer works when connected to my PC(s).  I am running  Ubuntu Linux 8.04 and 9.04 on two different PCs. Previously when I connected my Blackberry to either PC the phone prompted me to connect to the PC and everything went smothly and the phone appeared as removeable media on the PC and I could drag n drop files to and from the phone and PC.

NOW... when I plug the phone into the PC usb I no longer get the prompt to connect to the PC and so I have no connection.  If I query the usb bus on the PC it tells me that there is a device present and it is logged as follows:

Bus 001 Device 004: ID 0fca:8001 Research In Motion, Ltd.

So it appears that the phone is recognised by the PC (either one, when connectd) but the Phone does not initiate usb communication to enable it to be set up as a removeable media device by the computer.

Any one any ideas or have encountered the same problem.  This is very frustrating as I can no longer transfer music or pictures to and from the phone - one of the reasons I got the phone in the first place.

The phone is on contract from Vodafone UK and has an 8gb micro sd card installed.

I have spoken to Vodafone UK but they say they don't officially support Linux so they cant help. Nice eh seeing as they take my money for my phone contract every month.

The problem as I see it is not the computer operating system as the mass storage worked prior to the phone upgrade and it is now not working as a MTP mass storage device as it used to, so the fault seems to be in the phone software.  I am pretty sure this is the issue as when I used to connect to my Windows PC it just worked as a mass storage device requiring no special software to be installed on the PC. Now when I plug it in it asks for the driver software via add new hardware wizard, which it never used to need.

Anyhow, any help would be much appreciated.

Budgieboy

EDIT: Changed Title

[barakoff]

Did you enabled Mass Storage Support from Options->Memory->Mass storage mode support ? Set to "prompt " to ask you when you connect device or "On" to always on.

[budgieboy52]

Mass storage is enabled and it is set to prompt for connection. Actually I've tried every combination of options and none work. As I said previously it used to work but now doesn'yt after the software upgrade. 

[barakoff]

What's saying dmeg and /var/log/messages ? 

I'm on Ubuntu 8.04 LTS with Storm v4.7.0.141(Platform 4.0.0.174) and it's working fine. Can you try with windows machine?

[budgieboy52]

Below is output from lsusb and dmesg. Also  last 10 lines or so from /var/log/messages. my storm is version 4.7.0  Odd thing is it all worked fine before phone software upgrade. When plugging in now do not get prompt for connection to PC so it's the phone as far as I can tell.

Budgieboy

 OUTPUT FROM LSUSB
budgieboy@budgieboy-desktop:~$ lsusb
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 012: ID 0fca:8001 Research In Motion, Ltd.              <------ see computer knows the phone is attached!

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
budgieboy@budgieboy-desktop:~$

OUTPUT FROM DMESG:
budgieboy@budgieboy-desktop:~$ dmesg | tail
[15041.472465] usb 2-8: configuration #1 chosen from 1 choice
[15175.719794] usb 2-8: USB disconnect, address 3
[15244.624028] usb 2-8: new high speed USB device using ehci_hcd and address 4
[15244.771090] usb 2-8: configuration #1 chosen from 1 choice
[15365.800737] usb 2-8: USB disconnect, address 4
[15374.652034] usb 1-4: new high speed USB device using ehci_hcd and address 11
[15374.827083] usb 1-4: configuration #1 chosen from 1 choice
[22274.428038] usb 1-4: USB disconnect, address 11
[42632.844047] usb 1-4: new high speed USB device using ehci_hcd and address 12
[42633.019826] usb 1-4: configuration #1 chosen from 1 choice
budgieboy@budgieboy-desktop:~$



last ten lines from /var/log/messages

May 30 23:41:09 budgieboy-desktop kernel: [  100.417605] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
May 30 23:41:09 budgieboy-desktop kernel: [  100.417609] Bluetooth: BNEP filters: protocol multicast
May 30 23:41:09 budgieboy-desktop kernel: [  100.448628] Bridge firewalling registered
May 30 23:41:13 budgieboy-desktop kernel: [  103.710340] agpgart-amd64 0000:00:00.0: AGP 3.0 bridge
May 30 23:41:13 budgieboy-desktop kernel: [  103.710356] agpgart-amd64 0000:00:00.0: bridge is in legacy mode, falling back to 2.x
May 30 23:41:13 budgieboy-desktop kernel: [  103.710362] agpgart-amd64 0000:00:00.0: putting AGP V2 device into 4x mode
May 30 23:41:13 budgieboy-desktop kernel: [  103.710437] nvidia 0000:01:00.0: putting AGP V2 device into 4x mode
May 30 23:41:16 budgieboy-desktop kernel: [  107.190201] eth0: link up, 100Mbps, full-duplex, lpa 0x45E1
May 30 23:42:28 budgieboy-desktop kernel: [  177.808012] usb 1-4: new high speed USB device using ehci_hcd and address 2
May 30 23:42:28 budgieboy-desktop kernel: [  177.956856] usb 1-4: configuration #1 chosen from 1 choice
budgieboy@budgieboy-desktop:~$

[barakoff]

Try to change USB cable, may be the problem is in it.

[budgieboy52]

Done that, same problem

[ShaggyDogg]

I had the same problem and searched high and low for a solution and finally found one...

Check out this Vodafone forum posting from Stevezx dated 5th Feb.. Plug your phone into the PC and close Desktop Manager then follow the instructions

http://forum.vodafone.co.uk/index.php?showtopic=16325 

It appears to be something to do with the Vodafone o/s settings messing around with the USB drivers..

It worked for me so hope this helps - good luck

Message Edited by ShaggyDogg on 06-03-2009 11:08 PM

[budgieboy52]

Only problem is this software is for a MS Windows PC and I run Linux - Ubuntu 9.10

[ks6gp0]

Did you get the Desktop Manager to work with the Linux software?