Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Style™

Reply
New Contributor
PanktiDatta
Posts: 4
Registered: ‎12-05-2012
My Device: Blackberry 9670

BIS activation issue

Hello,

 

I am unable to activate BIS on my BB 9670 (CDMA) device. Internet is working proper on that device.

But, whenever i try to configure an application(this app requires BIS be configured and activated on the device) , it gives error 'Failed. please check that you have configured your device with the blackberry internet service and contact your provider if you did not..'

 

I talked to customer care about this issue and to confirm about wheather BIS is activated on the device or not.

According to them, BIS has already been activated on the device. But, still not able to use BIS on it.

 

I have followed the steps as per mentioned in the URL: http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/BIS-is-not-working/td-p/518230... but issue still occurs.

 

Please help ASAP.

Please use plain text.
BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: BIS activation issue

Hello PanktiDatta and welcome to the BlackBerry Support Community Forums.

 

To clarify, you have the upper case 1XEV with the BlackBerry logo for your Signal?

 

Can you provide the name of the application that is producing the error? 

 

Would you be able to private message me with your PIN as I can do some investigation on my end?

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.
New Contributor
PanktiDatta
Posts: 4
Registered: ‎12-05-2012
My Device: Blackberry 9670

Re: BIS activation issue

[ Edited ]

Hi,

 

Yes, I have the upper case 1XEV with Blackberry logo on the device.

 

Thanks,

Pankti

 

 

Please use plain text.