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Posts: 47,315
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (
My Carrier: TMobile USA

Re: Can't create new email account

lugwork wrote:

should I not be able to use a BB for email via wifi only?

No. Legacy BBs require subscription to an adequate data plan from a carrier in order to enable BB proprietary services, including email, even if those services are used only via WiFi. Legacy BB's do not have a full email client on them...rather, they depend on the BIS service, hosted at the carriers and BB, to enable email functionality. Hence, the need to subscribe to the proper service plan.

lugwork wrote:

"Cannot creat account. Your Blackberry Internet Service Account is suspended or deactivated. Please contact.... [original phone company]"


what can or should one do to use email on BB if you change the service provider?

The message is clear...and overrides all else. You must contact the various service providers (yours, the original) and convince them to unbind your BB device from any other BIS systems so that your current carrier can create a BIS account for your device on their system.

Good luck!

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New Contributor
Posts: 6
Registered: ‎01-25-2014
My Device: curve 9300
My Carrier: telus

Re: Can't create new email account

Got it. Thanks for your help.

I am going to try Logicmail.

that appears to be allow me to setup email without BIS.

Over and out.



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Posts: 83,112
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Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
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Re: Can't create new email account

Good luck.

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