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New Member
Eydnar
Posts: 5
Registered: ‎10-07-2011
My Device: Style 9670

Contacts come in as Unknown calls

When I get a phone call from a contact it comes up on the screen as an Unknown number. How do I fix this?

JSanders
Posts: 86,557
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contacts come in as Unknown calls

There could be any one of four solutions... Try these:
1. Make sure you set your own country code at Phone dialer Screen > Options > Smart dialing.
Set your Country Code in this format: "+xx" where xx = your country code. Some countries have two or three digit Country Codes. Do not place the '+' in your contact's entry.
* In the US, set this Country Code as "+1", and place your local area code in the proper box (this normally the default setting in a new BB).

2. At the same location, change the National Number Length to the number of digits for your country (since some countries will have less than 10 as set as the default in the BB). Find out the total digits, minus the country code. Do not place the '+' in your contact's entry.
* For example, some countries have a total number to 8 (plus 3 for country code). You would enter "8".

3. You may have "Content Protection" set on your Address Book.
OS5 devices: Look at Options > Security > General Settings. Scroll down to Content Protection > Include Address Book = NO.
OS6 devices: Homescreen > Options > Security > Encryption > UNcheck the box next to Encrypt.

4. Go to Options on your device > Security Options > Encryption > Include contacts set to "No"




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New Member
Eydnar
Posts: 5
Registered: ‎10-07-2011
My Device: Style 9670

Re: Contacts come in as Unknown calls

Thanks. I have tried all your suggestions. On encryption page "include contacts" is checked but no matter what I try I cannot uncheck it. I can temporarily but it rechecks.

JSanders
Posts: 86,557
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contacts come in as Unknown calls

Ok, those are the only methods I know of to rectify the unknown caller issue... one of them routinely works.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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Trusted Contributor
SGoodman
Posts: 217
Registered: ‎06-01-2011
My Device: PlayBook, Z10

Re: Contacts come in as Unknown calls

Did you enter dashes in the Contacts phone numbers? For example:

 

123-555-1234

 

Try removing the dashes, and see if your contacts are recognized. e.g:

 

1235551234

 

Shane.

Z10 (version 10.2.1.3442)
LTE Playbook (version 2.1.0.1917)
JSanders
Posts: 86,557
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contacts come in as Unknown calls

Good suggestion, but the contacts are recognized with or without the dashes or periods between the number.. I have them in both methods in my Address Book.

 

And, since this thread is over a year and half old... we could have just let it die.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Trusted Contributor
SGoodman
Posts: 217
Registered: ‎06-01-2011
My Device: PlayBook, Z10

Re: Contacts come in as Unknown calls


JSanders wrote:

And, since this thread is over a year and half old... we could have just let it die.


I still have posts in this forum that I'm hoping that people will answer (example) even though they are old.

 

Shane.

Z10 (version 10.2.1.3442)
LTE Playbook (version 2.1.0.1917)