BlackBerry® Style™

[snicosia7]

Please can someone tell me how to delete the BB msg. notification envelope on my BB9670 Style. When I click on it ..I get a "You have NO NEW notifications". I called BB and there rep told me to hook it up to my laptop w/the BB desktop software and do a total backup then a resatart or whatever... All that did was screw up my laptop and that little envelope is still there. It's like a cockroach its survives evrything. I don't even use BB messenger or email . I have a gmail account.

HELP  

[JSanders Resident Expert · Accepted solution]

Tips for clearing that unread message... try them in order.

If you have a rogue New Message icon on your Home screen, or a negative count (-1), any one of these solutions could clear it, or reset it to zero:

Try these options:
* Open your main Messages folder and highlight today's date, click the menu key and select Mark Prior Opened.
* Hard Reset the BlackBerry by holding ALT, CAP (right Shift key), and DEL (or with the BlackBerry powered ON, remove the battery and reinserting the battery)
* View Messages > Saved Messages
* View Messages > View Folders, check each folder (missed calls, SMS in and out boxes, MMS in and out boxes, Saved, browser, phone logs etc)
* Scroll to top of message folder, over the date heading, click or press menu to MARK PRIOR OPEN
* Change your theme and see if it persists, and change back to your desired theme. (Options > Theme > select.)
* Connect to Desktop Manager > Backup/Restore > Advanced. On the right-hand pane is the list of data on your device. Scroll to the email messages database and highlight it, then below, select CLEAR. This will clear your device of all messages.
* Wipe and reload your OS.

[snicosia7]

Thank you. Great jobs