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9670Flip
Posts: 1
Registered: ‎12-17-2012
My Device: 9670 Flip
Accepted Solution

Device connection

I updated my desktop software and now my device wont connect.  Any help please.

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Elite I
Krypto
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10

Re: Device connection

Hi there,

The first two things to try are to reboot your computer and perform a battery pull on your BlackBerry - while the device is on, remove the battery for 15-30 seconds, then reinsert and wait for the device to reboot.

Does that help? If not, post back as there are a few other things we can try.

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