04-09-2012 01:27 AM
Hi, I have the BlackBerry Style, and am with Telus. I haven't upgraded to the newest OS but I have the one right before the current one. I have lots of free space on my phone and have no other apps than the ones that were installed on default.
I have had absolutely no problems with my phone at all since day one, on Febuary 2011, until this evening when I came home from easter dinner and opened my phone (it was at half battery) and it made a beep and all of the displays went black and the keyboard light went off. I tried rebooting with removing the battery and placing it back in but nothing happened. I plugged it into my charger and I got a little red/orange light on the top right corner and left it for a half hour.
I returned after that and opened it to see if it reset and the internal and extrenal screens were black, no light on the keyboard, and the light had gone out when I took the charger out. Thinking it may have just been turned off I tried the power button to no avail, and then tried the battery reset again with the same results. I have tried this a few times now and the closest thing I have had to see it working is on the internal screen a little grey picture in the center of a battery with a lightning bolt in the middle, which is also grey.
I assumed that it may have just been dead and was not getting power so I plugged it in when I saw the image and it just stayed like that for another hour until I tried to reset it once again. Nothing seems to be working. It doesn't make any noises or anything, it is almost as if all power to the LCD screens and keyboard is dead, but foor some reason, sometimes the light on the top right corner of the external screen will stay solid.
I am currently without a land line and am awaiting phone calls from possible employers so it's pretty much my life line right now. Any help with this issue will be greatly appreciated. Thank you very much.
04-13-2012 12:40 PM
Welcome to the BlackBerry® Support Community Forums.
I would suggest to do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.